willow sweater top

For all online and in-store purchases, returns must be made within 14 days of being purchased. Returned items must be unworn, undamaged, and must have the tag still attached. All exchanges will result in store credit only, excluding card fees and sales tax. All sale items are final. If we send the wrong item or size during the packing and shipping process, we will make it right, no charge!

If the customer is returning an item purchased online, they will be responsible for shipping back their product and buying their own label. The customer will then receive an EGift Card for House of Opal and will need to repurchase the correct item. 

For any concerns or further questions, please feel free to reach out to houseofopal.co@gmail.com - and be sure to include “return” in the subject line! We do our best to prioritize each customer and make sure they are satisfied with every House of Opal purchase.

We are so excited to ship our goodies right to you! When you make an order from House of Opal, please allow us two days (excluding the weekend) to pack and ship your order. By submitting your email when you make a purchase, that allows us to send you a confirmation email, as well as a tracking number! You will be able to see exactly when your order arrives and we can’t wait to hear what you think! - share what you loved on social media @shophouseofopal

 Once you make your purchase with us, double check to make sure your address is correct- if it is submitted incorrectly, shipping errors will be on the customer. We double check all of our orders, but if a mistake is made, we will make it right! For any questions on shipping, please feel free to shoot us an email!

All United States packages are flat rate $7.99! If it's over that, we got the rest- now that's a deal!

Packages are shipped with the USPS “Click to Ship” program, packed in store. Thank you for all our support online!! xoxo